It’s important to us that our customers feel fully informed and confident when shopping with us. That’s why we’ve answered a few important questions below. If you have a question that isn’t included here, feel free to send us an email using the button below
How do I contact you?
If you have a query, need any assistance or have a complaint please email us at:
We aim to respond to you within 5 business days
How much is the delivery cost and what are your delivery times?
Standard shipping is £3.99
Shipping for smaller postable items is £2.49
Shipping for heavier items is £4.99 (such as salt lamps and larger items).
Shipping cost is calculated at checkout
(If you order multiple items only 1 shipping cost will apply)
Delivery within 3-5 Days (excluding weekends and public holidays).
Free delivery for orders over £100
How do I return an item?
We hope you do not experience any issues with your order. However, If you receive an item that is damaged on delivery please email us at including a picture of the damaged item(s) within 5 days of receiving your order. We will either replace the item free of charge or refund you the cost of the item.
If you change your mind and wish to cancel your order you can return the item(s) for a refund to the returns address on the postage label: Trinkets and Treats, Unit 50542, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH. Please email us to advise that you are returning an item, including your order number. You will be responsible for paying the return postage costs.
For further information please see our Returns & Refund Policy
What are the benefits of signing up or registering with Trinkets and Treats?
Sign up for a customer account and register on our mailing list to be kept informed when products come back into stock, when new products are released or to be notified of sales and special offers. You can also save your address and payment details on your account page for faster checkout next time.
Please make sure you add us to your address book to ensure emails do not end up in your junk or spam folders and you don't miss out on any deals!