Privacy Policy

Why do we collect personal information?

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes: 

-To allow us to handle your orders, deliver products and process your payments and refunds
-To let you know about your orders 
-Supply a receipt or invoice by e-mail 
-To respond to your queries or requests.
If you do not provide the information we need for these purposes then we will not be able to process your order or request.

 

On the basis that it is in our legitimate interest - specifically to improve the efficiency, effectiveness and profitability of our business - or the legitimate interest of a third party, we collect and use your information for the following purposes:

-To update our records and generally maintain your account with us.
-To keep a record of when and why you contact us and to keep your contact details up-to-date.
-For our statistical or survey purposes – so we can improve our products and websites and the services we offer to you.
-To prevent or detect fraud or abuses of our sites. 
-To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and/or to assess and improve the effectiveness of our marketing programs.
-Understand your behaviour and preferences so we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you.
-So we can personalise your shopping experience on our site.
Where we rely on our legitimate interest to process your data you have the right to object to this and we will no longer do so unless we can demonstrate compelling legitimate grounds for processing the data for the relevant purpose. You can object to processing on the grounds of legitimate interest by e-mailing: contact@trinketsandtreatsuk.com stating the type of processing that you object to.

 

On the basis that we have your consent to do so we collect and use your information for the following purposes:

-To send you e-mails to notify you of products or special offers that may be of interest to you.
Where we rely on your consent you have the right to withdraw your consent at any time by clicking on the unsubscribe link at the bottom of one of the emails we have sent, or by emailing: contact@trinketsandtreatsuk.com.

 

On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:

-To keep proper books and records of our transactions
-For the prevention of fraud and/or money laundering

What information do we collect about you?

This section describes when and what types of personal information we may collect. When you do any of these:

 

-Set up an account on Trinkets and Treats Website
-Place an order
-Upload an image or comment on a website or one of our social media posts
-Sign up for our newsletter or subscribe to any other services that we offer
-Fill out any forms on the Trinkets and Treats website
-Browse our website

 

Then, we may collect your personal information, including:

Name
Date of birth
Address
Email address
Phone/ mobile number
Password
Payment information
Any other information you may make available to us.
We might sometimes ask you other details depending on the circumstances. 

We’ll also require your credit or debit card details when you place an order.

We use your information for the following:

-So we can personalise your shopping experience on our websites.
-To assess the effectiveness of our marketing activities.
-To allow us to handle your orders, deliver products and process your payments and refunds.
-To keep you updated about your orders.
-To maintain our records and your account with us.
-To keep a record of when and why you contact us and to keep your contact details up-to-date.
-For statistical, analytical or survey purposes – so we can improve our website and service
-Identify the devices operating systems and applications you use to access our website.
-To prevent or detect fraud or abuses of our websites. 
-To notify you of products or special offers that may be of interest to you.

How long do we keep your information for?

As a general rule we will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us, for example:

Information relating to transactions may be kept for up to six years after the transaction has completed for accounting, auditing and taxation purposes.
If you close your account or withdraw your consent to us using your information for direct marketing we may retain some of your information for up to 12 months after to deal with any disputes that may arise. 
We may also keep information that has been anonymized so that you cannot be identified for longer periods for analysis and reporting purposes.

How can I opt out from receiving marketing emails and newsletters?

If you sign up on our site or register an account with us, we may keep you informed by email about our products and special offers that we think you’ll like.

You have the right to ask us not to process your personal information for marketing purposes, or to change your mind at any time. You can opt out by:

-Unsubscribing from our newsletters by following the link on the newsletter 
-E-mailing: contact@trinketsandtreatsuk.com
We’ll try our best to process your request promptly but it may take a few days for your contact preferences to be changed.

Do we disclose your information?

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers or email distribution, and business partners who provide delivery fulfilment, data analysis or other services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws.

Your personal information and payment card details will be processed by Wix Payments for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Wix Payments. We will ensure that your personal information will be adequately protected as required by data protection law.

Trinkets and Treats

Unit 50542, PO Box 7169, Poole, Dorset, BH15 9EL

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